Remedy Roots Terms & Conditions
These terms and conditions will be updated from time to time and are valid as soon as they are published. We will endeavour to notify you if our terms and conditions change.
Current terms and conditions published: 05th October 2017
Terms and conditions version: 1.1
1. THE APPLICABLE REMEDY ROOTS ENTITY THAT YOU’RE INTERACTING WITH
1.1. As a customer, visitor or user of these services residing in the Republic of Ireland, you are using the services and purchasing the products of Lisa Harrison, acting in her capacity as a sole trader, under the registered trading name of ‘Remedy Roots’ in the Republic of Ireland.
1.2. As a customer, visitor or user of these services residing in the United Kingdom, you are using the services and purchasing the products of Stuart Harrison, acting in his capacity as a sole trader, under the trading name of ‘Remedy Roots’ in the United Kingdom.
1.3. As a customer, visitor or user of these services residing outside of the Republic of Ireland and the United Kingdom, you are also using the services and purchasing the products of Lisa Harrison, acting in her capacity as a sole trader, under the registered trading name of Remedy Roots in the Republic of Ireland. In the future, this may change as and when Remedy Roots becomes an active, trading limited company or other separate legal entity in either the Republic of Ireland or the United Kingdom. We will endeavour to make you aware of these changes as and when they arise, by updating our terms and conditions.
1.4. For the remainder of this term and conditions document, the acting party shall be referred to as ‘Remedy Roots’, with the reader having been made aware of the legal entity with which they are interacting.
2. DISCLAIMER OF LIABILITY FOR INFORMATION PROVIDED THROUGH ANY REMEDY ROOTS PRODUCT OR SERVICE
2.1. All information provided through the digital, physical, or in-person products and services of Remedy Roots is purely for informational purposes. Under no circumstances should the information provided be considered valid medical advice. Always consult your doctor before making changes to your diet or lifestyle.
2.2. You expressly agree in using our products and services that you will not take any information provided in any capacity by Remedy Roots, or its employees, associates or partners, in place of valid medical advice from a trained medical professional.
2.3. When health benefits are discussed with regards to any ingredient or product, Remedy Roots has endeavoured to use trusted and reliable sources in order to obtain this information. However, Remedy Roots makes no guarantee that this information is accurate, valid or reliable, as it cannot guarantee the accuracy, validity or reliability of the information provided by third-party sources.
2.4. Remedy Roots also accepts no responsibility or obligation to maintain a record of the sources used to obtain any information presented on the remedyroots.com website or any of its products or services, within the bounds of the law in the Republic of Ireland and the United Kingdom.
3.1. Our prices are presented in UK Sterling (GBP) to customers based in the UK. They are presented in Euros to the EU, including the Republic of Ireland. The prices for the rest of the world are presented in Euros.
3.2. The prices on our website ‘www.remedyroots.com’, as well as in other digital or physical locations under the control of Remedy Roots, are set at the sole discretion of Remedy Roots. We reserve the right to change these prices at any time, online and offline, and to make discount prices available at any time to individuals on a non-universal basis.
3.3. We apply a 0% VAT charge on our loose leaf tea products as there is no VAT charge applicable on dry tea in either the Republic of Ireland or the United Kingdom.
3.4. We do not currently charge VAT on our other products as we are not VAT registered in the UK or in the Republic of Ireland. Customers should be aware that this can change at any time, and the business does hope to register for VAT at some point in the near future.
4.1. Remedy Roots will indicate certain timeframes of delivery for its products and services when presenting delivery options. Whilst Remedy Roots endeavours to work with delivery partners to achieve these timeframes, it cannot guarantee that they will be achieved.
4.2. By using these services, you accept and agree that actual delivery timeframes may differ from those indicated on the Remedy Roots website.
4.3. The delivery prices and costs associated with the products and services of Remedy Roots are set at the sole discretion of Remedy Roots. With some products, Remedy Roots may opt to include the cost of delivery as part of the product. Remedy Roots is under no obligation to offer this for any product. Remedy Roots also retains the right to cease to include the cost of delivery in any of its products, at any time.
4.4. Remedy Roots delivery prices are a fair and accurate representation of the costs that Remedy Roots incurs to effectively package, label and deliver a product. However, Remedy Roots does retain the right to include a profit markup on delivery costs in order to maintain a sustainable business model.
5. INTERNATIONAL DELIVERY
5.1. Remedy Roots retains the right to only ship to certain countries, which are set at the sole discretion of Remedy Roots. Remedy Roots also reserves the right to cease shipping to any country, state, principality or region at any time.
5.2. The policy used to set international delivery prices is the same as the terms laid out in the section ‘4. DELIVERY’.
6. CUSTOMS AND IMPORT CHARGES
6.1. Remedy Roots will not be held responsible for any customs or import charges incurred as a result of any party purchasing any Remedy Roots or third-party products or services.
6.2. If you wish to purchase our products or services, or the products or services of any our our select partners, present and future, then please be aware of any customs or import charges that you may incur as a result. Consult your local customs office for more details.
7.1. Remedy Roots will make all reasonable efforts to ensure that its physical products are maintained to a consistent quality. However, Remedy Roots does not accept liability for any perceived or actual reduction or change in quality or consistency of its products or services within the bounds of the law in the Republic of Ireland and the United Kingdom.
7.2. The design or appearance of certains products may vary to their design or appearance on the site upon delivery. Many of the images on the website, in particular product images, are used for illustrational purposes only.
7.3. Remedy Roots will work with multiple suppliers in order to create and fulfill its products. Remedy Roots makes no guarantee that it will continue to work with any particular supplier and reserves the right to work with any supplier(s) that it sees fit.
7.4. By using the products and services of Remedy Roots, you understand and agree that suppliers used to create and fulfill certain products may change over time. You agree that Remedy Roots will not accept any liability for any perceived or actual change to the taste, smell, appearance, effect or quality of any of its products and services as a result of changing suppliers or as a result of suppliers making changes to the goods which they supply, within the bounds of the law in the Republic of Ireland and the United Kingdom.
8.1. When you place an order with us, our system will automatically acknowledge receipt of your order. This acknowledgement does not constitute an acceptance of your offer to purchase the product or service.
8.2. We endeavour to maintain stock of all the items displayed on our site. However, we cannot guarantee that items will always be in stock. Therefore, in acknowledging receipt of your order we are not created any binding obligation to supply any item that you have ordered but which we do not have in stock.
8.3. If any unavailability arises for whatever reason, Remedy Roots will do its best to advise you of the situation when your order is received and will wait for your subsequent instructions.
9. ORDERS AND PAYMENTS
9.1. Orders may be accepted through the remedyroots.com site, or direct from us at a physical location if we are working on any market stalls, events or festivals.
9.2. On our website, we accept the following payment methods:
9.3. Consult your card provider to determine whether they will charge you for making online payments.
9.4. You acknowledge that any goods or services purchased under these terms and conditions will be for personal use only and will not be resold or used commercially in any way.
9.5. Remedy Roots reserves the right to limit the quantity or number of any products or services sold in a particular period of time per person or per address. Any quantity restrictions will be stated on the product page or in relevant promotional materials, or will otherwise be advised to you.
9.6. You may order from remedyroots.com if you are over 18 years of age and have an active email account at which you can be contacted.
9.7. If you place consecutive or separate orders we cannot consolidate the packaging or delivery charges for your orders. Subject to any applicable quantity restrictions and what we have in stock, you may purchase as many good as you wish in one order.
10. RETURNS AND REPLACEMENTS
10.1. Whilst Remedy Roots hopes that you will enjoy any product or service that you purchase, you may sometimes feel it necessary to return an item. Remedy Roots will do its best to help you achieve this in the easiest way possible.
10.2. You agree that you will be responsible for the cost of returning any product to us unless that product should not have been delivered to you or is faulty on receipt. This includes if you would like to change your original purchase for another product that we have available.
10.3. You have the right to cancel any contract for the purchase of an item within seven working days of delivery. If you are based in the EU, you also have the right to an additional cooling off period of 7 days. We cannot accept the cancellation of contract for the purchase of any product where foodstuffs have been opened, unless the product is of an unacceptable quality.
10.4 Remedy Roots will accept the return of a purchase, in its original condition, if you are not happy within 30 days for a full refund or replacement. After all, we want our customer to be happy! As above, you will be responsible for the cost of returning that product to us for refund or replacement.
11. WEBSITE CONTENT DISCLAIMER
11.1. The content of the Remedy Roots website is to be taken as-is, on the understanding that content may be changed at any time. Remedy Roots makes no warranty that the information displayed on the website is correct or accurate (though it will do its best to ensure it is). Remedy Roots reserves the right to temporarily or permanently remove any of the information, content, products or services from any of its website pages or promotional materials at any time.
11.2. Remedy Roots also makes no warranty that this website, its servers or any third-party platforms which it makes use of for web functionality will be error free or free of any viruses, malware or other content which is harmful or destructive.
12. HYPERLINKS TO 3RD PARTY WEBSITES
12.1. This site and our promotional materials contain hyperlinks to third party websites. These websites are out of our control and we are not responsible for the content of these websites.
13.1. All copyright, trademarks, and all other intellectual property rights in the website and other Remedy Roots promotional materials and products and services (including, but not limited to, the Remedy Roots trading name, logos, design files, images and graphics files, text, source codes and software) are owned by or licensed by Lisa Harrison and Stuart Harrison, or otherwise used by Lisa Harrison and Stuart Harrison, as permitted by law in the Republic of Ireland and the United Kingdom.
13.2. In using or accessing this website you agree to use its contents for personal, non-commercial purposes only. You will not download, copy, reproduce, store, transmit, sell, distribute or otherwise take advantage of this content for commercial purposes with the prior express written consent of the copyright holder. This excludes the download, copying and/or printing of the website pages for personal, non-commercial home use only.
14. WHOLESALE AND RETAIL
14.1. For any establishment that wishes to consider selling our products, please get in touch at firstname.lastname@example.org to discuss terms and conditions of sale. We’re a friendly bunch, so we’ll do our very best to help.